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10. Troubleshooting & FAQ

10.1 I forgot the admin password

If you still have console access with a working account, use the console menu's Change Password option, which updates both console and Web UI passwords together. If locked out entirely, physical console access is required — there's no remote "forgot password" flow, by design.

10.2 I can't reach the Web UI or console

  1. Confirm your device is on the LAN side and has received an IP address.
  2. Confirm the correct address is being used (shown on the console during first boot, and on the Network page's LAN1 entry).
  3. If a recent firewall change might be responsible, physical console access lets you review and correct rules directly.

10.3 How do I reset to factory defaults?

Factory Reset is available from the console menu (Administrator role required) and wipes all configuration back to installer defaults.

Warning

Factory Reset cannot be undone. Download a backup first if you might want one later (Section 9.1).

10.4 A service shows as stopped

Most services can be restarted directly from their own page or System > Services. If the cause is a configuration error, the relevant page usually surfaces the specific error when you try to save or restart.

10.5 Where can I get more help?